Hiring: Part-Time Nightshift Customer Support
- 6 hours ago
- 2 min read
If you’re looking for a part-time, remote job that works well for a stay-at-home mother's schedule, this Member Support Representative position with Foodsmart could be worth a look.
Foodsmart is a U.S.-based healthcare company that helps people improve their health through personalized nutrition support, Registered Dietitians, and food benefits. The company serves more than 3 million members nationwide, and this particular position is fully remote and about 30 hours a week.
The schedule is Monday through Friday from 2:00 to 8:30 PM PST, which works out to 5:00 to 11:30 PM EST. As a Tier 2 Member Support Representative, you’d spend your day helping members over the phone with questions about their benefits, eligibility, appointments, and Foodsmart’s platform.
You’d also troubleshoot technical issues, keep accurate notes about member interactions, and work with providers when needed. Basically, you’re the person who helps make sure members can actually access and use the services they’re entitled to.
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This could be a good option for someone who wants to work from home without committing to a traditional full-time schedule. It’s especially suited to someone who is organized, comfortable talking to people, good at solving problems, and able to handle sensitive information responsibly. The position does offer paid time off, although health insurance is not included because it’s a part-time role. If you like the idea of working remotely while helping people navigate healthcare and nutrition services, Foodsmart’s Member Support Representative role could be an interesting one to check out.
You will:
Empathetically and patiently interact with members and providers as you take live inbound calls.
Document interactions and ongoing resolutions to ensure seamless follow-up.
Ensure member records are accurate and complete.
Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls
Field questions about the purpose and importance of telenutrition.
Match our members with the right dietitian and find appointment times that fit into their lives.
Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.
Work with internal groups and external partners to address questions relating to food delivery and ordering groceries.
Maintain a high level of personal accountability when handling sensitive and protected information.
Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.
Has this job been filled? Visit FoodSmart's Career's page and check for more remote openings:
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