Nightshift Customer Service for Trucking Company
If you’re a mom looking for a job that offers the flexibility of working from home while still building a career, Mudflap might be worth checking out! Mudflap is a growing company helping independent truck drivers save money on fuel, and they’re looking for friendly, customer-focused people to join their remote Customer Support team.
One of the biggest perks? You can work from the comfort of your own home without worrying about a daily commute. The available shift is Thursday through Monday, from 4 PM to midnight Eastern Time, which could be a great option for moms who have daytime responsibilities, school drop-offs, or other family commitments.
What makes this opportunity especially appealing for moms is the chance to earn an income, gain valuable customer service experience, and grow professionally without having to leave home. If you’re a good communicator, enjoy helping people, can think on your feet, and are comfortable using technology, this could be a great fit!
Of course, an evening shift means some planning around bedtime routines and family time, but for moms who have daytime childcare or a partner who can help in the evenings, it could be a wonderful opportunity. Plus, working remotely means less time commuting and more convenience in your daily routine. If you’re ready for a new opportunity that lets you work from home, here are the details:
We’re looking for a passionate, people-focused individual to join this essential team. At Mudflap, customer obsession is a core value, and support is one of THE most important roles at the company. Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed.
Current shift times available, all ET:
Thursday - Monday: 4:00 PM-12:00 AM
Work Location: Remote
To support our team, we offer:
Commuter benefits to ease your travel
Lunches and snacks to keep you fueled
A collaborative, high-growth environment where you’ll work closely with talented teammates across the company
Expectations (In this role, you will):
We hold a high bar for customer support and we’re proud of it.
Here’s what success looks like in this role:
Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy
Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat
Experience (What we look for):
2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
Proficient with support tools like Zendesk or similar ticketing systems
Customer-first mindset with a genuine passion for delivering exceptional service
Excellent communication skills, both verbal and written
Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach
Perks and Benefits (What we offer):
Competitive pay and equity in a high-growth startup
Multiple health benefit options
Paid Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)
The pay range for this role is $23 - $27 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.
We’ve got you covered! Training runs for three weeks, and we’ll ship you the equipment you need to succeed.
Company overview (Who we are):
Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets.
Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.
Here are the core values that we believe in and look for in new teammates:
Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
Make it Count: Act like an owner by focusing on the impact of your work
Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
Sweat the Details: We keep our standards high and achieve them by paying attention to every detail
Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible
Visit the company website: https://www.mudflapinc.com/
Is this position filled? Browse their other remote potisions here.
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