Hiring: Remote Customer Service
- 1 day ago
- 3 min read
Transcom is a global company that helps other businesses take care of their customers. They work mostly in customer service, tech support, and sales, kind of behind the scenes for big brands.
So when you call or chat with a company for help, there is a good chance someone from Transcom is the one assisting you. They partner with companies in industries like retail, tech, finance, travel, and telecom, helping them handle customer questions, support issues, and overall experience.
The types of jobs they offer are usually remote and pretty flexible, which is why a lot of people are drawn to them. You will see roles like customer service representative, technical support, team leader, and quality or training positions.
Most of the work involves helping customers through phone, chat, or email, solving problems, and making sure people have a good experience. It is a solid option if you are looking for work from home roles that are more structured but still flexible.
Transcom is hiring!
Location: United States, Work at home
Job category: Technical Support Agent
Language: English
Do you love exploring the ways technology helps you do all your favorite things?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of your home?
What's in it for YOU!
$17.31 USD Starting Pay
Plus performance-based incentives each month, earning potential
Pay increases with continuous learning and advancement to new tiers of support
Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
Health Benefits for you and your family, including: medical, dental, vision
401(k) Investment options with employer match opportunities
Paid Vacation Time
Computer Equipment Provided
100% REMOTE - Work-at-Home, including training
Great Work/Life Balance while developing your career
Position as a Transcom employee (not an independent contractor)
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about peopleÂ
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A mom posted their interview questions online:
1. This role requires you to balance customer service and technical support on calls with customers. There will be times when you will have callers that are upset, frustrated, anxious, or stressed. You'll use your customer service skills to calm them and empathize with their situation, all while using your technical support skills to walk them through how to resolve the issue on their device. Tell me how your past work experience has prepared you to be successtul for this type or role
2. Please respond as if you're working with a real-life customer.
3. Respond to this scenario as if you were talking to a real-life customer.
4. Who was your last (or current) employer, what were your responsibilities, how long were you there, and why did you leave (or want to leave if currently employed)?
Please respond to all four parts of the question in your response.
5. Who was your 2nd to last employer, what were your responsibilities, how long were you there, and why did you leave? Please respond to all four parts of the question in your response
6. Tell us about your past call center experience. Please include company names, how long you were there, and what type of service you provided. (Retail Customer Service, Internet Technical Support, etc.)
7. Tell us about your technical support experience. Please include company names, how long you were there and what type of technical support you provided
8. Why do you want to work from home?
More info:
They do send you equipment.
Beware of fake recruiters. Check the email address you are emailed from. Do your due diligence.
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