Hiring! Remote Customer Help Service with VXI
- 20 hours ago
- 5 min read
A mom submitted a question about a company called VXI today and I didn't publish it because I wasn't sure if the company is legit. Well, I did some research and...it is! (Thanks mom who asked!)
They're also hiring!
VXI is a global company that focuses on customer service, tech support, and business process outsourcing. Basically, they help other companies take care of their customers through phone, chat, and email support.
They work with a mix of industries like telecom, healthcare, finance, and e-commerce, so there is a lot of variety in the kind of work they do. A lot of their roles are remote, which makes them appealing if you are looking for something you can do from home.
Their job openings are mostly in customer service and support roles, along with some positions in sales, training, and leadership.
You will usually be helping customers solve problems, answer questions, or guide them through products and services. It is pretty structured work, but it can be a good fit if you like steady hours and clear expectations. For anyone looking for work from home opportunities, especially something entry level or flexible, VXI is one of those companies that tends to have consistent openings.
Moms shared their experiences with this company.
How quickly can you move up with VX1:
What is the average pay?
From the feedback, this isn't a "dream job," but it's a job many do every day to pay the bills. It's worth trying if you really need a job right now. They have many positions. These are a couple of them.
They outsource customer support from companies like Apple and Kaiser. If you don't pass the asessment the first time, one mom rebooted her computer and applied with another email address.
The pay isn't high, but this might still help a mom out there. If it's not for you, keep watching for other job listings.
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Job Description: Patient Care Advocate
Remote but restricted locations
Eligible Locations: Candidates must reside in one of the listed counties to be considered for this role.
Florida: Brevard County, Broward County, Palm Beach
Georgia: Sumter County, Jefferson County, Rockdale County, Fulton County, Douglas County, Decalb Count, Bulloch County, Newton Countu and Cherokee County
Ohio: Miami County, Mahoning County, Trumbull County
Texas: Tarrant County, Dallas County, Harris County, Travis County and Williamson County
Mississip: Forrect County, Hinds County and Lee County
Alabama: Autauga County, Montgomery County
Arkansas: Desha County
Pennsylvania: Elk County
South Carolina: Dorchester County and York County
About Us:
We are a dedicated team focused on improving access to affordable prescription medications for patients. By partnering with insurance companies, healthcare providers, and pharmacies, we work to reduce the financial burden of medications, ensuring that patients can access the treatments they need without excessive costs.
Role Overview:
As a key member of our team, you will help patients navigate our Prescription Payment Plan. This involves working closely with patients, insurance providers, healthcare professionals, and pharmacies to ensure seamless enrollment, eligibility verification, cost-sharing, and prescription fulfillment.
What You'll Do:
Patient Enrollment & Eligibility : Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility.
Prescription Coverage : Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications.
Cost-Sharing & Payment : Reduce patients' out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and assist with additional copay assistance when applicable.
Prescription Fulfillment : Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount.
Refills & Continued Use : Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility.
Program Renewal & Updates : Guide patients through annual renewals and inform them about any updates to the program or medication formulary.
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What We're Looking For:
Experience in healthcare, insurance, or customer service (experience with prescription assistance programs is a plus)
Strong attention to detail and ability to navigate complex processes
Excellent communication skills for working with patients, healthcare providers, and pharmacies
A genuine passion for helping others and making a positive impact on their healthcare access
The ability to work efficiently and collaboratively within a team environment
Success Factors for Working from Home
Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
Ergonomics : A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
Reliable Internet Connection : Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
Quiet, Distraction-Free Workspace : A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
Tech-Savvy : Comfort with technology and ability to learn new systems quickly.
Self-motivation & Independence : Ability to stay productive and manage your time effectively in a remote environment.
Communication Skills : Strong verbal and written communication skills, especially in a virtual setting.
Adaptability : Ability to adapt to changing technologies and procedures while working remotely.
Compensation & Perks
Hourly Pay : $15 per hour (don't complain in the group about this. It could help a mom somewhere without any other options. Complainers get blocked).
Company-Provided Equipment: All necessary equipment will be provided.
Comprehensive Benefits : Full health insurance package including medical, dental, and vision coverage.
Cell Phone Benefits : $25/month per line for unlimited phone, text, and data (restrictions may apply).
Generous Referral Program : Earn $20 per paycheck for every person you refer-and your referral earns it too! No limits on payouts.
Comprehensive Training : Paid training to ensure you are fully prepared for success.
Career Growth : Opportunities for career advancement and professional development within a leading healthcare provider.
Work-from-Home Convenience : Save time, and money, and reduce your environmental footprint.
Inclusive Culture : We are an Equal Opportunity Employer, including individuals with disabilities and veterans.
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Job: Talent Acquisition Specialist (Texas)
Role Summar
The Talent Acquisition Coordinator plays a key role in advancing candidates through the Workday ATS while supporting high-volume virtual recruitment. This includes hosting screening sessions, facilitating assessments, managing Workday candidate movements, processing compliance checks, and coordinating SKO/onboarding tasks with HR, IT, Training, and the ID Admin Team.
This role requires accuracy, speed, Workday fluency, and strong virtual facilitation and administrative skills.
Key Responsibilities
1) Workday ATS Management & Candidate Movement
Move candidates through Workday Recruiting stages, including but not limited to:
Application → Screening → Assessment → Recruiter Interview → Offer → Pre-Employment → Ready to Hire
Update and maintain candidate statuses, notes, and milestones ensuring 100% accuracy.
Upload and verify candidate documents within Workday (IDs, test results, forms).
Create, assign, and monitor Workday tasks (e.g., I-9, background check initiation, assessments).
Maintain clean Workday pipelines, ensuring no candidates are stalled in incorrect steps.
Disposition candidates according to Workday reasons/codes to maintain compliance and reporting accuracy.
Generate or pull Workday reports for daily tracking, pipeline updates, and audit accuracy.
Search their careers page to see all of the jobs. Check the city and state.
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