Hiring: Overnight Remote Customer Service
- 2 days ago
- 1 min read
PerfectServe is a well-established company in the health tech space, focused on improving how healthcare providers communicate and manage their schedules. Founded in 1997, the company has grown steadily over the years, with major expansion following acquisitions in 2019. Today, it has more than 400 employees and supports over 30,000 users.
Its core mission is to make patient care more efficient by simplifying communication and scheduling for medical teams. The company has also been recognized by industry analysts such as Gartner and KLAS Research.
The Support Operations Coordinator role is a full-time, remote position within a 24/7 support environment. The schedule requires availability for either a 4:00 PM to 1:00 AM shift (Tuesday through Saturday) or a 12:00 AM to 9:00 AM shift (Sunday through Thursday), including one weekend day. Evening and overnight hours include additional pay incentives.
In this role, the focus is on maintaining smooth day-to-day support operations. Responsibilities include overseeing shift performance, guiding support agents, and ensuring service levels and quality standards are met.
The coordinator monitors workflows in real time, adjusts priorities when needed, and addresses potential issues before they escalate. The role also involves coaching team members, balancing workloads, and documenting key updates to ensure clear communication between shifts.
Education Needed: Education: High school diploma or GED required
Did the position get filled?
Check out their website: https://www.perfectserve.com/careers/#
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