UHaul is hiring remote workers. The great thing about working for UHaul is that you can work off hours (4am-10am shifts). There are also night-shifts and part-time positions available.
The two main jobs people talk about online are Customer Service Agents and Reservation Agents.
Their full-time Customer Service Agent positions include benefits and paid training. Pay is $14/hour with an option for pay to increase with additional duties added.
U-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls, crafting acceptable solutions to address Customer’s needs. Customer Service Agents handle a variety of responsibilities and are provided with the tools and knowledge to aid in ensuring every customer has a positive journey with U-Haul Company.
Scheduling:
Available to work 40 hours per week, Monday - Sunday with a primary focus of Monday, Friday, and Saturday: 12:00 PM - 8:30 PM (shifts in Arizona time).
Available to work at least one weekend day per week. Priority will be given when providing availability on Monday, Friday, and/or Saturday.
Working holidays is required to provide support for Customers year-round. On said holidays, scheduling outside your availability to meet business needs may be required.
Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, NV, NJ, NM, NY, OR, RI, VT, WA or the District of Columbia.
Here are the Reservation Agent details:
U-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls, matching U-Haul products and services with Customer needs. Sales & Reservations Agents work within defined guidelines, including following a script and advisories, to facilitate a seamless and efficient Reservation process and Customer journey.
Scheduling:
Available to work 40 hours per week, Monday - Sunday with a primary focus of Friday, Saturday, and Sunday: 6:00 AM - 2:30 PM (shifts in Arizona time).
Available to work at least one weekend day per week. Priority will be given when providing availability on Friday, Saturday, and/or Sunday.
Working holidays is required to provide support for Customers year-round. On said holidays, scheduling outside your availability to meet business needs may be required.
Compensation: Earn hourly base pay of $13.00 plus discretionary sales bonus, with the potential to earn $17-20 per hour and the opportunity for base pay merit increases based on performance (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws).
Benefits: At U-Haul, our Full-Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, Paid Time Off program with paid holidays, and various wellness programs. Additionally, our career path planning and continued education assists employees with their professional goals.
Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, NV, NJ, NM, NY, OR, RI, VT, WA or the District of Columbia.
You need one year of customer service experience to apply.
If you speak French, you're in luck! They're hiring part-time customer servive reps and partial benefits are included. The pay isn't high ($16/hour), but it's a job.
There are positions if you speak Spanish, too.
View all of the remote UHaul Jobs: https://jobs.uhaul.com (select "Remote" under "Any")
What it's like working for UHaul from home?
This guy gives a good synopsis of the onboarding process:
Reddit users have lots of advice. Here's what I've learned:
Working in sales or customer service can be overwhelming. It's better to work as a reservation agent.
Support is there but you can't always count on managers to answer questions quickly so you have to be an independent worker.
UHaul software monitors whether or not you are working on other programs while on work hours. Something to keep in mind if you are doing multiple jobs. They will know.
Their training is paid.
Their benefits are pretty good.
They put you on the phones pretty quickly. Expect to hit the ground running.
Overall, this is a good job for someone who needs money now and can handle a bit of stress. Call centers aren't for everyone, but people are making this job work!
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