Hiring: Remote Customer Service for Seniors
- 59 minutes ago
- 2 min read
Pine Park Health, a company that provides support to seniors, is hiring many remote Primary Care Coordinators.
Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy and lead a life they love. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved — patients, families, community staff members, providers, and payers.
The Opportunity
The Primary Care Coordinator serves as the central point of contact for our primary care geriatric care team, managing 500-600 patients alongside nurses and Primary Care Providers. The role focuses on coordinating patient care, maintaining relationships with senior living facilities, and ensuring excellent healthcare delivery through effective communication and documentation.
Key Responsibilities:
Serve as primary contact for patients, families, and providers
Schedule and coordinate medical appointments
Manage patient documentation and EMR updates
Process urgent care calls and STAT tasks
Participate in mandatory after-hours shift rotation
Handle communications via phone, email, text, and fax
Coordinate with community partners and specialty providers
Facilitate new patient onboarding
Key Evaluation Metrics: Success will be measured in the following focus areas:
Inbound Phone Calls:
Answer 95% of inbound calls within 60 seconds and expect ~30 inbound calls / day
Aim for an average wait time of less than 30 seconds
Ensure caller wait times do not exceed 2 minutes
Task Completion:
Messages and Clinical Emails: Address 95% within 2 hours
Complete routine tasks within 7 days; STAT tasks completed within 24 hours
Proactively contact all newly enrolled patients within 24 hours to schedule a welcome visit
Complete 100% of visit reminder calls each day and expect to make ~20 reminder calls / day
The job is 100% remote and there are several listings depending on where you live.
