Hiring: Part-Time Remote Evening Customer Service
- 40 minutes ago
- 2 min read
This job will go FAST! Apply quickly!
About the company:
ShareBite is the #1 meal benefits platform built exclusively for business. They are trusted by the world's leading companies.
About Sharebite
Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 15 million meals.
The job: Basically, you’re the person people turn to when they need help, whether that’s over email or on the phone. You’re answering questions, fixing issues, and just making sure people feel taken care of without making it a big, stressful thing.
You’d be working with customers, users, and restaurant partners. A lot of it is handling orders in real time when something goes wrong, calming people down if they’re frustrated, and helping everyone understand how things work so they don’t feel lost.
There’s also a team side to it. You’re following the usual processes so things stay consistent, but you’re also talking with your team, keeping things running smoothly day to day, and speaking up when you notice patterns or ways things could be better. It’s pretty collaborative, and your input actually matters.
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About This Role
This is a part-time evening position, with scheduled hours from 6:30 PM to 11:30 PM ET on weekdays. As a Customer Care Associate, you will play a key role in delivering exceptional support across Sharebite’s products and services, with a primary focus on our Group Orders and Passport product categories. You will receive comprehensive training on the Sharebite platform, customer operations, and customer care best practices, enabling you to confidently assist clients, end users, and restaurant partners across both product categories.
In this role, you will work closely with teammates across the organization to resolve customer inquiries, troubleshoot issues, and ensure a seamless customer experience. You’ll support the successful fulfillment of Group Orders while also helping customers navigate Passport, our flexible meal benefit and fintech solution.
As a trusted resource for customers, you will handle a wide range of support scenarios, develop strong problem-solving skills, and gain exposure to the dynamics of a fast-growing technology company.
They have other remote positions. Browse them all.
Check out the company website: https://sharebite.com
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